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Messages posted by: Eugenia Kostyleva
Forum Index » Profile for Eugenia Kostyleva » Messages posted by Eugenia Kostyleva
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General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
tripinot PayPal was switched off several months ago
groudon2224 you sholud turn to liqpay or chronopay helpdesk to solve the problem
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
PayPal's been fixed! Payments are completed.
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
tripinot charged with 136x2 crystals
max-damage problem solved
GO_IRELAND probably the problem is temporary, try again later
General » Are there less lags now? » Go to message
All servers have been optimized today to reduce lags.
Lags are network latencies during which tanks switch positions, bonuses and flags are taken with delay.
Was optimization a success? Were there any lags after it?

Server was restarted about 3 pm.
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
timmy11 your problem has been solved, check up your account in the game
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
timmy11 wrote:I use SMS service : germany : eplus:

I do it twice ones with 1.67€ and ones with 1.67€ too



Haven't you seen this forum thread? http://forum.tankionline.com/posts/list/4722.page
There are 3 sms from you in the statistics: they were successful and crystals were added to your account. Did you send sms to number 86663 while you should have sent it to 83090?
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
timmy11 what type of payment system did you use?
MinenkovMax98_ ★★★ Spiders i've already given you the reply in russian forum. if you can give us the list of sent sms taken from your operator, we shall solve your problem.
General » Payment problems: if you sent the money but crystals weren't added to your account. » Go to message
This sometimes happens due to problems appearing in aggregator's system. As a rule, the problem can be easily solved.

As a result of bug report cancelling, payment problems are now sent from payment section of the game. To solve the problem you have to report about it pressing "Report" in the right left corner of the game menu, then - fill in the form: enter the nick to which you did the payment, choose payment system, indicate date of the payment ane email for connection. To report other details fill in "comment" field.

You can also describe the problem in this thread.
Do not report passwords, telephone numbers, account numbers or any other confidential info here. Such data should be sent to help@tankionline.com with the mark “Payment problem”.

Remember! try to indicate all the details of the payment - it will help to solve the problem much quicker.
FAQ » FAQ - Read this before you go, Recruit! » Go to message
Effects visualization

If you took a box and activated one of the consumables which works for certain time, like Nitro, Double Power, Double Armor, then you will see an icon corresponding to the consumable under the indication stripes of health and shot (Nitro - , Double Power- , Double Armor - ). The icon starts blinking for three seconds before the consumable stops working. When the consumable time of usage elapses, the icon disappears. The icon is seen by all players: owner of the tank, allies, enemies.

Sometimes visualization is mixed up with indication of time when a consumable use is prohibited.
FAQ » FAQ - Read this before you go, Recruit! » Go to message
Mine

- Mine is placed under a tank after pressing its key (5).

- The mine is activated gradually becoming apparent and flares with the end of activation. Time of activation – 2 seconds.

- Own mines and those of the players of your team are always visible.

- Enemy mines become visible only on a certain distance gradually becoming apparent.

- Mines can't be placed near flags.

- The mine explodes when enemy-tank appears in response radius.

- Explosion damages the very tank which crosses the mine and doesn't influence other tanks and mines.

- Owner of the mine is given points and kills, similar to making damage with a usual weapon.

- Mine is deactivated if:
-- the owner was destroyed;
-- the owner left the battle;
-- the battle finished.

- You cannot gather mines.

- Consumable Double Power doesn't influence explosive force of the mine.

- Damage range – from 120 to 240 with normal distribution.

- Destroyed tank won't be undermined.

- At the moment there's no coat with protection from mines.

- Repeated use delay – 30 seconds.

- Mine price – 10 crystals.
General » Fixed problem of crystals delivery when entering paid battles » Go to message
21.01.2010 after release of paid battles a bug was detected: a player could create a battle with negative time and entering it he was given crystals. Accounts of those users who used this bug, deliberately or not, were corrected in the following way:
- 22.01.2010 corrected wealth and reduced number of current crystals according to the sum which ech user got entering the battle with negative time. Unfortunately, many users spend their crystals on purchasing consumables and items.
- 26.01.2010 withdrawn from garage those items and consumables purchased for crystals which were received entering a battle with negative time. If the item was purchased both on own crystals and those received during the bug, your own crystals were returned.

Rules » Game rules » Go to message
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Chief Administrator:
Maksim Khusainov

English community manager:
Bruce Lunga
FAQ » FAQ - Read this before you go, Recruit! » Go to message
Battles with no consumables.

There are battles in Tankionline where you cannot use your consumables.
These battles are paid.
They are marked with in the list of battles .

Battles with disabled consumables have an option of bonus receiving which can be set while creating a battle. In the description of created battle the turned on option for bonuses is marked with icon .

Battle price depends on its duration.
Entering the battle you see the confirmation menu which states that the battle is paid and consumables can't be activated there.

You cannot create battle with no consumables without time limit.
If you indicated the limit on flags or frags then the battle restarts when the limit is achieved. But achieving time limit the battle stops.
General » Fixing frequent bugs » Go to message
Widespread bugs:
1. Tank that cannot be killed
2. Invisible tank
3. Flag cannot be taken or set on the base (when team flag is in its place and enemy flag, when it's taken to own base, is not accounted)
4. Own tank disappears
5. Connection closed (bug with Yota was fixed, but certain bugs still exist)
6. Critical error
7. When loading the battle you see gray screen, chat and hear battle sounds
8. The tank was killed but there's no respawn
General » Fixing frequent bugs » Go to message
Now we have an opportunity to let you enter the game in debug mode. It will help us to show the details of appearing bugs in your browser or standalone player and on our server as well.

At first you should install Flash Player in debug mode.
Section Adobe Flash Player 10 — Debugger Versions (aka debug players or content debuggers)
http://www.adobe.com/support/flashplayer/downloads.html

Direct links:
http://download.macromedia.com/pub/flashplayer/upd...10/flashplayer_10_ax_debug.exe (plug-in for Internet Explorer)
http://download.macromedia.com/pub/flashplayer/upd...lashplayer_10_plugin_debug.exe (plug-in for Firefox/Opera)
http://download.macromedia.com/pub/flashplayer/upd...10/flashplayer_10_sa_debug.exe (separate player)
http://download.macromedia.com/pub/flashplayer/upd...lashplayer_10_plugin_debug.dmg (for Macintosh)

Install and enter certain game server addresses:
English:
1. http://tankionline.com/battle-en1-debug.html
2. http://tankionline.com/battle-en2-debug.html
3. http://tankionline.com/battle-en3-debug.html
Russian:
1. http://tankionline.com/battle-ru1-debug.html
2. http://tankionline.com/battle-ru2-debug.html
3. http://tankionline.com/battle-ru3-debug.html

They are the very game servers. They are NOT test servers.

Now, if you find a bug, you can send us bug report which will provide much more info to solve frequent at the moment problems.

We are very grateful to all the tankers for their help in the development of "Tanki Online".
 
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